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Call Center Agent-Overnight - The Ritz-Carlton (140000PN)

When was the last time you were introduced to something you really wanted? Meet The Ritz-Carlton. Were more than just a five-star luxury lifestyle brand. Were the place where aspiring minds are supported with admiring faces. Where talent doesnt wait at the door. And the opportunity for growth is found all around you. Visit us at www.ritzcarlton.com/careers. It could be the start of something life-changing.
The Ritz-Carlton,Rancho Mirage, currently has the following opportunity:
call center
Agent-Overnight: Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/
services
and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors
The Ritz-Carlton Hotel Company L.L.C., which operates 80 five-star resorts and luxury hotels worldwide, has received all the major awards the hospitality industry and leading consumer organizations can bestow. More than 30 hotel and residential projects are under development around the globe. Learn more about us.
To search all
jobs
or learn more about careers with The Ritz-Carlton: www.ritzcarlton.com/careers
To apply for this opportunity, please search using job ID 140000PN.
The Ritz-Carlton Hotel Company, LLC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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