Eisenhower Medical Center
Job Objective:
A brief overview of the position.
Responsible for delivering all aspects of laboratory client services, including in-house customer service for EMC, LabTechniques patient service centers, and outreach customers.
Reports toLaboratory DirectorSupervisesN/AAges of PatientsNeonate/ InfantPediatricAdolescentAdultGeriatricBlood Borne PathogensHigh PotentialQualifications EducationRequired:
High School, GED or Higher Level Degree; Medical Terminology CoursePreferred:
Some College CoursesLicensure/CertificationRequired:
Current Certified Phlebotomy Technician (CPT I)Experience Required:
2 to 3 years healthcare experience as a CPT (CPT I or CPT II)Preferred:
Telephone customer serviceEssential ResponsibilitiesDemonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Properly uses telephone system, including:
call rollover, call holding, outgoing and incoming call monitoring, and call transferVerifies all mailing addresses of patient and physician prior to sending out laboratory reports.
Provides quick responses to client requests, including:
Laboratory test result of testing status on submitted outreach tests for both referred tests and in-house testing; supply ordering, including customized requisition forms; inform regarding specimen requirements, reference ranges, billing details of a general nature, and outreach services; dispatches others as necessary; fax daily reports and other requests, as necessaryCompetently utilizes information technology to access testing (specimen status, results, and requirements), and pricing information, in a timely mannerProficiently uses auto-dialing printing, fax and report printing equipmentMaintains client service work station in an efficiently organized and orderly mannerEnsures rapid and appropriate complaint resolutionMaintains open line of communication with management team, laboratory staff, and other EMC departmentsAssists with body fluid exposure protocolMaintains familiarity with laboratory operations and medical terminologyMaintains determined follow-through on problem resolutionCooperates with laboratory technical sections, LIS staff, phlebotomists, couriers, and marketing representative (i.
e.
, the ability to work in a professional and positive manner with various internal customers)Follows established policies, processes, and procedures as established by department managerAppropriately uses client action forms to document client problems that require investigation prior to resolutionAssists in specimen processing &/or send outs when needed.
Maintains proficiencies in phlebotomy skills.
Tends data on laboratory issues.
Monitors patient results to ensure results are provide to the correct ordering PhysicianUtilizes Laboratory Information System as appropriateDemonstrates proficiency in Laboratory Specimen processing and handlingMaintains, orders and restocks OCB Physician supply room using PMM and Smart works programs.
Works daily billing reports and STAR billing program to ensure proper billing of LAB, LED, LBR.
Responsible for reviewing and revising Client Services procedures in LuciDocPerforms other duties as assignedPI239624450About the Company:
Eisenhower Medical Center.
Estimated Salary: $20 to $28 per hour based on qualifications.
A brief overview of the position.
Responsible for delivering all aspects of laboratory client services, including in-house customer service for EMC, LabTechniques patient service centers, and outreach customers.
Reports toLaboratory DirectorSupervisesN/AAges of PatientsNeonate/ InfantPediatricAdolescentAdultGeriatricBlood Borne PathogensHigh PotentialQualifications EducationRequired:
High School, GED or Higher Level Degree; Medical Terminology CoursePreferred:
Some College CoursesLicensure/CertificationRequired:
Current Certified Phlebotomy Technician (CPT I)Experience Required:
2 to 3 years healthcare experience as a CPT (CPT I or CPT II)Preferred:
Telephone customer serviceEssential ResponsibilitiesDemonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
Properly uses telephone system, including:
call rollover, call holding, outgoing and incoming call monitoring, and call transferVerifies all mailing addresses of patient and physician prior to sending out laboratory reports.
Provides quick responses to client requests, including:
Laboratory test result of testing status on submitted outreach tests for both referred tests and in-house testing; supply ordering, including customized requisition forms; inform regarding specimen requirements, reference ranges, billing details of a general nature, and outreach services; dispatches others as necessary; fax daily reports and other requests, as necessaryCompetently utilizes information technology to access testing (specimen status, results, and requirements), and pricing information, in a timely mannerProficiently uses auto-dialing printing, fax and report printing equipmentMaintains client service work station in an efficiently organized and orderly mannerEnsures rapid and appropriate complaint resolutionMaintains open line of communication with management team, laboratory staff, and other EMC departmentsAssists with body fluid exposure protocolMaintains familiarity with laboratory operations and medical terminologyMaintains determined follow-through on problem resolutionCooperates with laboratory technical sections, LIS staff, phlebotomists, couriers, and marketing representative (i.
e.
, the ability to work in a professional and positive manner with various internal customers)Follows established policies, processes, and procedures as established by department managerAppropriately uses client action forms to document client problems that require investigation prior to resolutionAssists in specimen processing &/or send outs when needed.
Maintains proficiencies in phlebotomy skills.
Tends data on laboratory issues.
Monitors patient results to ensure results are provide to the correct ordering PhysicianUtilizes Laboratory Information System as appropriateDemonstrates proficiency in Laboratory Specimen processing and handlingMaintains, orders and restocks OCB Physician supply room using PMM and Smart works programs.
Works daily billing reports and STAR billing program to ensure proper billing of LAB, LED, LBR.
Responsible for reviewing and revising Client Services procedures in LuciDocPerforms other duties as assignedPI239624450About the Company:
Eisenhower Medical Center.
Estimated Salary: $20 to $28 per hour based on qualifications.
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