Assistant Housekeeping Director
Dolphin Hotel Management - The Westin Rancho Mirage Golf Resort & Spa Dolphin Hotel Management - The Westin Rancho Mirage Golf Resort & Spa Rancho Mirage, CA Rancho Mirage, CA $65,000 - $72,000 a year $65,000 - $72,000 a year 4 days ago 4 days ago 4 days ago At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.
We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable, and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
JOB SUMMARY Assists in managing housekeeping functions and staff daily to ensure property guest rooms, public space and employee areas are clean and well maintained.
Directs and works with team to successfully execute all housekeeping operations.
Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years' experience in housekeeping or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Available to work AM or PM shifts according to business demands CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises an effective inspection program for all guestrooms and public space.
Plans and assigns projects, ensuring successful execution.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment, and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding and completes reports.
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
Schedule employees to business demands and tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of employees and provides prompt feedback to individuals.
Resolves conflicts between associates.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Review employee satisfaction results and identifies areas of improvement.
Participates in interviewing and hiring of team members with the appropriate skills.
Reviews and approves payroll accurately and timely.
Ensuring Exceptional Customer Service Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Research guest verbatims and identifies areas of improvement.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
The annual salary range for this role is $65,000-$72,000 and is based on applicable and specialized experience and location.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.
Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service, and extensive knowledge on how to best assist them throughout their stay.
We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable, and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
JOB SUMMARY Assists in managing housekeeping functions and staff daily to ensure property guest rooms, public space and employee areas are clean and well maintained.
Directs and works with team to successfully execute all housekeeping operations.
Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.
Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years' experience in housekeeping or related professional area.
OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Available to work AM or PM shifts according to business demands CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises an effective inspection program for all guestrooms and public space.
Plans and assigns projects, ensuring successful execution.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment, and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding and completes reports.
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
Schedule employees to business demands and tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of employees and provides prompt feedback to individuals.
Resolves conflicts between associates.
Ensures employee recognition is taking place on all shifts.
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Participates in employee progressive discipline procedures.
Review employee satisfaction results and identifies areas of improvement.
Participates in interviewing and hiring of team members with the appropriate skills.
Reviews and approves payroll accurately and timely.
Ensuring Exceptional Customer Service Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Research guest verbatims and identifies areas of improvement.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
The annual salary range for this role is $65,000-$72,000 and is based on applicable and specialized experience and location.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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